CS Reserve

The site for creating appointments was outdated and cumbersome to use, leaving customers confused and frustrated throughout the process.

This site redesign addresses the issues presented by the previous site by considering customer concerns, improving information clarity, and involving multiple internal stakeholders throughout the design process.

This site redesign addresses the issues presented by the previous site by considering customer concerns, improving information clarity, and involving multiple internal stakeholders throughout the design process.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

Research

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

Process

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

Results

Updated UI
The appointments site is used by customers to create reservations for photo appointments. Customers can customize their appointment based on their needs and preferences.

Takeaways

Improve mobile experience/ overall UX

Provide clarity/improve transparency

Accommodate user needs

Next Project

CS MyPortal